Terms & Conditions
KOALACLOTHING.COM.AU reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on KOALACLOTHING.COM.AU you grant us the right to add your contact details to our database
From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at email@example.com and we will remove you from marketing communications.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. KOALACLOTHING.COM.AU reserves the right at any time after receipt of your order to accept or decline your order for any reason.
KOALACLOTHING.COM.AU reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department.
We may require additional verifications or information before accepting any order. KOALACLOTHING.COM.AU is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by KOALACLOTHING.COM.AU.
KOALACLOTHING.COM.AU is not liable for any losses or damages caused by this website or any website linked to or from this website.
We reserve the right to refuse any order without giving reason.
Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided.
All received monies will be refunded using the method received.
The delivery times provided by KOALACLOTHING.COM.AU are estimates only. KOALACLOTHING.COM.AU will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Please allow 5 working days for your delivery, each order is processed as its is entered and dispatched within 24-48 hours.
In the event that multiple items are ordered, part deliveries may be made where stock is not available.
All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. KOALACLOTHING.COM.AU can not be held responsible for incorrectly entered delivery addresses. ACCEPTANCE OF THE GOODS The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
CHANGE OF ADDRESS
KOALACLOTHING.COM.AU cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.
We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.
INTERNATIONAL CUSTOMS CHARGES
(Please note, International shipping is currently NOT available on any KOALA CLOTHING product from KOALACLOTHING.COM.AU)
Some orders may incur a customs or import duty charge. KOALA CLOTHING do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and KOALA CLOTHING will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and KOALA CLOTHING will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
All warranties offered are the manufacturers warranties and not that of KOALACLOTHING.COM.AU
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.
You will not be charged for a pre-order item until the day the item is shipped. Please note that delivery time for your pre-ordered item may change. To get an updated ETA of your pre-ordered item contact customer service at firstname.lastname@example.org or Free Call +61 2 9772 2500 We recommend placing a separate order for pre order items as any multiple item order containing a pre order item will not be shipped until the pre order item is ready for despatch.
REFUNDS & RETURNS
Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer’s warranty. Special return offers apply to individuals only. We recommend sending returns via registered post as we do not accept responsibility for lost items We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. Gift cards and promo codes cannot be applied to exchanges See below for the time frame your exchange or refund must be made in: Exchanges (full price items) – 14 days from date of purchase Exchanges (sale items) – 14 days from date of purchase Refunds (full price items) – 14 days from date of purchase
REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS. REFUNDS ARE NOT AVAILABLE FOR SALE ITEMS ORDER CANCELLATIONS. If notified before goods have been dispatched, KOALACLOTHING.COM.AU can accommodate order cancellations. If items have been shipped, KOALACLOTHING.COM.AU reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, KOALACLOTHING.COM.AU shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. KOALACLOTHING.COM.AU shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, KOALACLOTHING.COM.AU shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that KOALACLOTHING.COM.AU is not responsible for the operation of or content located on or through any such site.
ACCOUNT CUSTOMERS (A.B.N holders only)
Accounts are due within 30 days from the date of invoice as marked on Tax Invoice and a 2.5% trade discount is applicable.
Statements will be sent via post and email after the 30 day period has elapsed.
If no contact has been made by the account customer/representative to KOALA CLOTHING AUSTRALIA PTY LTD (ABN 13 071 833 059) by phone +61 2 9772 2500 or by email ACCOUNTS@KOALACLOTHING.COM.AU, a final notice payment request will be sent.
After 90 days of the accounts being overdue, KOALA CLOTHING AUSTRALIA PTY LTD reserves the right to enlist a debt collector will be to recover owing accounts.
If all the above is unsuccessful and no payment has been made or no arrangement has been agreed upon by both parties, KOALA CLOTHING AUSTRALIA PTY LTD reserves the right to sought legal advice and act accordingly to begin processes to recover owing accounts.