Returns Policy

Returns
Our policy for refunds lasts 30 days from delivery receipt, and exchanges lasts 90 days. Once the time for your return type has elapsed since the day of your purchase, unfortunately we will be unable to offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused, unwashed and in the same condition that you received it. It must also be in (or accompanied by) the original packaging. 

If you wish to make a return for a refund, an order number or tax invoice number must be provided as proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned outside of the specified days since delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hughesmenswear.com.

Exchanges (if applicable)
We will exchange items if they are defective, damaged or an incorrect size. If you need an exchange, send us an email first at sales@koalaclothing.com.au. Once your exchange is approved via reply email send your garments to: Koala Clothing Australia Pty Ltd - P.O Box 341 Revesby North, NSW 2212.

Shipping
To return your product, you should mail your product too: Koala Clothing Australia Pty Ltd - P.O Box 341 Revesby North, NSW 2212.

• Shipping costs in regards to refunds will be your responsibility.
• Shipping costs in regards to exchanges will be your responsibility however we will ship the exchange back to you free of charge.
• Shipping costs in regards to an error made by us will be our responsibility and reimbursement will be provided for return shipping costs you may incur.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.